Process I follow an iterative and incremental process, balancing people needs with business requirements, while understanding and considering technology constrains. Depending on the type of project, team and goals, I use different tools and methods. I separate “Analysis & framing” as a phase because it is normally forgotten, but it is essential for me . Key skills Qualitative & Quantitative ResearchTeam Leadership Interaction DesignPrototyping StrategyFacilitation.